[SASAG] Weird Windows XP Laptop issue

w.wichgers at comcast.net w.wichgers at comcast.net
Mon Apr 9 13:22:30 PDT 2007

Have you tried to fall back to a previous version of the registry?

My "GUESS" of what is going on is that one of the security programs installed something to watch the input devices so that keyboard loggers could not be installed.  If that is the case I'm sure they went to a lot of trouble to make it difficult to uninstall it.  They very possible replace the keyboard/mouse drivers with their own more secure version.  Anyway, this is just a complete a utter guess and has no specific knowledge behind it.

Bill Wichgers

 -------------- Original message ----------------------
From: Leeland <leeland06 at greydragon.com>
> OK if you are not a Windows person just tune out and sorry for wasting
> your bandwidth.
> OK, now for those who are left. I have hit a very strange error. I
> have a laptop running Windows XP Pro that works fine (reboots, is
> happy and all that).
> A consultant hit this thing with an installation of AVG adding a
> SECOND virus scanner on top of the commercial version of NOD32 that
> was running. Naturally the two anti-virus apps started duking it out.
> At some point in this the controller for a USB scanner / fax got
> tagged as a bad player by AVG and was very badly wounded.
> I uninstalled AVG & NOD32. I cleaned up the mess and reinstalled the
> scanner controller.
> That was the wind up. Now the oddness. For some reason the keyboard
> and the mouse drivers have gotten locked down hard. As in I can not
> delete the drivers from Device Manager (getting the error "The
> keyboard driver can not be uninstalled contact your hardware vendor"
> or same for mouse). I downloaded the latest patches for the keyboard
> and the mouse drivers from HP and when I try to install them (they are
> only +.2 above the currently installed drivers) I get the same errors.
> I have tried rebooting to safe mode and get the exact same errors in safe mode.
> When I try to plug in any USB MOUSE or KEYBOARD I get the same errors
> and the USB devices fail to get added. All other USB devices work just
> fine. All other hardware can be updated and the drivers changed etc. I
> even download a bios update and ran that just fine. It is only the
> keyboard and mouse that are somehow locked up solid. Yet the keyboard
> and mouse (touchpad really) work just fine.
> Oh and if I try and change the settings of the keyboard or mouse I get
> "the device could not be initialized" errors. So I can not even pull
> up the mouse control panel.
> Does anyone know of a way to go in and cut out the keyboard and mouse
> drivers from the registry and or INI files so that they can get
> re-added in properly.
> Thanks in advance!
> + Leeland
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