[SASAG] Unix/Network Support jobs opened at F5 Networks

Nina Forsyth nina at ninaforsyth.org
Fri Apr 20 11:32:54 PDT 2007

We have several other jobs opened and I encourage you to take a look at http://f5.com/careers.

F5 is the world leader in Application Delivery Networking. We provide solutions that make sure business applications are always secure, fast, and available. Over 10,000 organizations worldwide trust F5 to keep their applications running.

Our Employees -
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.

This position may be in either our Spokane or Seattle call centers

Position Summary 
Provide support and technical assistance of F5 products running on various operating systems to internal, external customers and partners ranging from small Internet companies to large multi-national corporations with an Internet presence. The Network Support Engineer typically spends between 4 and 5 hours per day supporting customers over the phone. Possesses knowledge of various Internet topologies, networks, devices and the TCP/IP protocol. With direction utilizes various troubleshooting tools, facilities and equipment at F5 to replicate/solve customer issues. Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction.

  Work with customers to provide excellent customer service.
  Knowledge of troubleshooting methodologies.
  Case management follow-up.
  Work with customers at varying levels of experience or technical capability under varying time constraints.

  Must be knowledgeable in UNIX.
  Minimum 2 +work experience in a technical support role working with relevant technologies.
  Undergraduate Computer Science Degree preferred.
  Must speak fluent English.
  Microsoft NT and Red Hat Linux experience desired.
  Experience working with LAN and WAN topologies, TCP/IP protocol, and routers/switches required.
  Must have knowledge of DNS Server.
  F5 Products or competitive products experience strongly desired.
  Spanish language skills a plus

Physical Demands and Work Environment 
Duties are performed in an office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer keyboard, communicate over the telephone, and read printed material.

We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 8 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more. 
For consideration, please apply online www.f5.com/careers

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