[SASAG] Unix/Network Support jobs opened at F5 Networks

Cere Davis ceremona at gmail.com
Fri Apr 20 13:24:57 PDT 2007


We've also got what's called "ENE" positions open is support services, as
well as a gazillion other open positions in IT and Dev.

Basicly, for the ENE position it helps if you're fluent in Unix at say the
level of a Senior SA, and fairly network TCP/IP fluent from setting up
firewalls and load balancers.  Always good to have played with the BSD
variants (for networking purposes mostly, but also just for the sake of
variety and breadth).

If you want to know more about the culture/work environment, etc you can
contact me or Nina.

The official rap sheet for ENE position looks like so:

Job Description:


* Our Employees*

Are valued and empowered, collaborative and team oriented, innovative in
their approach and passionate about their work. They are reliable,
trustworthy and open with a high level of integrity. They value diversity,
are inclusive and are committed to a global mindset.


* Position Summary *

The ENE position is the technical interface between the Global Services
organization and all other company departments. This position is expected to
have complete product knowledge and ability, technical sales ability, and
expert, in-depth network engineering knowledge, including design and
troubleshooting. ENEs will spend about 70% of their time doing escalations
work and 30% working on other departmental projects.


*Responsibilities:*

   - Handle technical issues of any complexity with minimal need for
   supervision or assistance.
   - Assist Engineers by verifying network solutions and ensuring that
   appropriate products and services have been selected to satisfy client
   requirements.
   - Provide Tier-3 support for the Field Services, Network Support,
   Consulting and Training organizations.
   - Work with Product Development and Product Management to ensure
   products are implemented in ways that meet customer requirements.
   - Provide support for the entire F5 product line, and all versions of
   software code and hardware.
   - Review, test and create content for F5's technical knowledgebase,
   AskF5 (tech.f5.com).
   - Be responsible for all CERT and security release alerts to customer
   install base while working with product development.
   - Handle release of PTFs (Product Temporary Fixes).
   - Mentor other F5 technical groups.
   - Direct interaction with Product Development group on behalf of all
   external organizations and customers.




*Qualifications:*

   - Minimum five-plus years relevant work experience.
   - Undergraduate Computer Science degree or equivalent work experience.
   - Expert technical knowledge of TCP/IP and UNIX, particularly BSD
   variants.
   - Demonstrated experience and expert-level knowledge with network
   devices (routers, switches, etc.), including such topics as HTTP headers,
   ISO layers, and TCP flags.
   - Intermediate-level knowledge of SSL (particularly server-based) and
   DNS admin experience.
   - Familiarity with F5 load balancing and security products like BigIP
   and FirePass preferred.
   - Strong interpersonal and presentation skills, both oral and written,
   with the ability to articulate and educate customers about complex
   technology in a simple way.
   - Ability to diffuse complicated technical and political situations
   with enterprise customers.




*Physical Demands and Work Environment:*
Duties are performed in an office environment while sitting at a desk or
computer table. This position requires the ability to use a computer
keyboard, communicate over the telephone, and read printed material.

On 4/20/07, Nina Forsyth <nina at ninaforsyth.org> wrote:
>
> We have several other jobs opened and I encourage you to take a look at
> http://f5.com/careers.
>
> F5 is the world leader in Application Delivery Networking. We provide
> solutions that make sure business applications are always secure, fast, and
> available. Over 10,000 organizations worldwide trust F5 to keep their
> applications running.
>
> Our Employees -
> Are valued and empowered, collaborative and team oriented, innovative in
> their approach and passionate about their work. They are reliable,
> trustworthy and open with a high level of integrity. They value diversity,
> are inclusive and are committed to a global mindset.
>
> This position may be in either our Spokane or Seattle call centers
>
>
> Position Summary
> Provide support and technical assistance of F5 products running on various
> operating systems to internal, external customers and partners ranging from
> small Internet companies to large multi-national corporations with an
> Internet presence. The Network Support Engineer typically spends between 4
> and 5 hours per day supporting customers over the phone. Possesses knowledge
> of various Internet topologies, networks, devices and the TCP/IP protocol.
> With direction utilizes various troubleshooting tools, facilities and
> equipment at F5 to replicate/solve customer issues. Sets customer
> expectations as necessary, and accepts ownership of customer issues until a
> solution is achieved providing complete customer satisfaction.
>
> Responsibilities
>   Work with customers to provide excellent customer service.
>   Knowledge of troubleshooting methodologies.
>   Case management follow-up.
>   Work with customers at varying levels of experience or technical
> capability under varying time constraints.
>
> Qualifications
>   Must be knowledgeable in UNIX.
>   Minimum 2 +work experience in a technical support role working with
> relevant technologies.
>   Undergraduate Computer Science Degree preferred.
>   Must speak fluent English.
>   Microsoft NT and Red Hat Linux experience desired.
>   Experience working with LAN and WAN topologies, TCP/IP protocol, and
> routers/switches required.
>   Must have knowledge of DNS Server.
>   F5 Products or competitive products experience strongly desired.
>   Spanish language skills a plus
>
> Physical Demands and Work Environment
> Duties are performed in an office environment while sitting at a desk or
> computer table. Duties require the ability to utilize a computer keyboard,
> communicate over the telephone, and read printed material.
>
>
> Benefits:
> We provide competitive salaries, a world class benefits package, including
> 100% of the premium for employee medical, dental and vision insurance,
> highly subsidized premiums for dependent coverage, 401K match, employees
> stock purchase plan, 18 days paid time off within the 1st year and 8 paid
> holidays, life insurance, short & long term disability insurance, tuition
> reimbursement, and much more.
> For consideration, please apply online www.f5.com/careers
>
> _______________________________________________
> Members mailing list
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>



-- 
Cere Davis
ceremona at gmail.com
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