[SASAG] Open SysAdmin position at DigiPen Institute of Technology

Atom Powers atom.powers at gmail.com
Mon May 14 14:36:59 PDT 2007

You can contact me directly at this address or apowers at digipen.edu if
you are interested. Also feel free to forward this to anybody you
think might be interested. The "requirements" listed below are all
soft, but it is still a Lev2 SysAdmin position.

The primary role for this technical position is to manage the computer
lab environment and assist with the configuration and support of all
servers. This includes software management, software deployment,
and trouble-shooting in an academic environment. This position is part
of the IT team and will work directly with them to identify and
resolve problems; this often means writing and updating software
management tools and software packages.

Responsibilities will include but are not limited to:
* Oversee the day-to-day activities of the IT help desk.
* Be the escalation point for first level support to resolve
  technical problems.
* Responsibility for overseeing the trouble ticket system, ensuring
  tickets are properly generated, assigned, updated, and resolved.
* Periodically perform trend analysis of system behavior and plan
  remedial steps where appropriate.
* Identify process improvements and changes to the Help Desk
  organization and environment, including identification and resolution
  of persistent or recurring problems.
* Participate in the implementation of new technology, including
  related testing and system update activities.
* Support and improve the software deployment infrastructure, including
  software updates and patches.
* Assist in drafting policies and documenting procedures.
* Participate in the development and implementation of support
  tools and applications.
* Assist with server and application maintenance, including a rotating
  on-call schedule.

General Requirements
* The ability to provide technical support over the phone and in person;
  good personal skills, professional demeanor.
* The ability to compose technical documents in an easily accessible format;
  good writing skills.
* Have excellent problem solving skills.
* The ability to work responsibly with or without direct supervision.
* Have a in-depth knowledge of Microsoft Windows operating systems
  and applications.
* Have a working knowledge of FreeBSD and/or Linux operating systems.
* Have a practical familiarity with various scripting languages including
  perl, php, ruby and MS windows scripting languages.
* Familiarity with cfEngine, puppet, Request Tracker, Unattended, and
  OpenLDAP preferred.
* Familiarity with Cisco the ability to live through a berating by
irate faculty
  is a double bonus.

Perfection is just a word I use occasionally with mustard.
--Atom Powers--

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