[SASAG] Next meeting is Thursday, July 12
scottm at sasag.org
Mon Jul 9 06:00:00 PDT 2007
The next Seattle Area System Administrator's Guild meeting is
Thursday, July 12, 2007 at 7pm.
There will be dinner sponsored by Silicon Mechanics. Check them out
There will also be several CACert assurers present.
The meeting will be at the Electrical Engineering building on the University
of Washington Campus, aka EE1. Directions are linked to the EE Department's
web site below. Parking is $5 after 4pm.
Next meeting: Thursday July 12, 2007 at 7:00 PM
Topic: Why Sysadmins Should (Help)
Professionalize Technical Support
Presenter: Jon Lasser <jon.lasser at isilon.com>
Location: EE1 Building (Electrical Engineering)
University of Washington Campus
Web Site: http://www.sasag.org/
>From the release of the first edition of Nemeth et al's _UNIX System
Administration Handbook_ in 1988, and perhaps culminating in the
formation of LOPSA, System Administration has transformed from an arcane
oral tradition into a full-fledged professional discipline. By contrast,
Technical Support has not yet developed as a discipline of its own. This
talk explains why System Administrators should care, suggests reasons
for the disparity, and tentatively suggests a future direction for the
professionalization of Technical Support as a separate and unique
Jon Lasser spent ten years as a Unix Systems Administrator and Unix
Systems Consultant, and is now Customer Support Technical Lead at Isilon
Systems. He is the author of _Think Unix_ (Que, 2000), founded the
Bastille Linux Project, and served as Linux and Open-Source columnist
This is FREE and open to the public and a wonderful opportunity.
The Seattle Area System Administrator's Guild (SASAG) is a local group
for system & network administrators in Greater Seattle Area. We are a
SAGE local group and a LOPSA local affiliate, but membership in
either is not a requirement. We sponsor a regular monthly meeting open to
the public on the second Thursday if each month at 7 PM.
Check out our Web site for more information:
Special thanks to Silicon Mechanics (www.siliconmechanics.com) for providing
our server and to Blue Gecko (www.bluegecko.net) for giving it a home!
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