[SASAG] NOC Engineer @ Speakeasy

Garrett Honeycutt ghoneycutt at hq.speakeasy.net
Wed Dec 12 23:22:55 PST 2007


This position would be great for a SysAdmin with knowledge in at least 
two of the three areas of systems (Linux and/or Solaris), Networking, 
and VoIP who is looking to expand their skills. Please direct resumes 
and any questions to me off list.

Thanks,
-g



Position summary:
Speakeasy is looking for a NOC Engineer to work in its Network 
Operations team. You will be responsible for monitoring Speakeasy's 
network equipment and customers, working with upstream peers and 
providers, handling network transitions, and running network monitoring 
systems. You must also be willing to be on call and available to work 24 
hours a day, including weekends, possibly on a rotating schedule.

Responsibilities:
•Primary point of contact for all incoming trouble reports, service 
requests and customer communication for any service related issues.
•Coordinate troubleshooting of network outages and trouble reports with 
circuit providers, customers and other Speakeasy groups if needed. This 
may include performing circuit testing with the carrier and/or customer 
head-to-head.
•Coordinate customer contact for trouble notifications, updates and 
resolutions, as well as any necessary customer contact for the 
completion of service requests. This includes both email and telephone 
based communications.
•Work with Speakeasy’s Engineering and Customer Support groups to 
resolve trouble and customer requests when necessary.
•Utilize the trouble ticketing system to track ongoing trouble reports 
and service requests.
•NOC personnel are responsible for maintaining their individual ticket 
queue, in addition to picking up any tickets that require action from 
the NOC group queues.
•Processing service handoffs from the Activations department
•Provider maintenance event tracking/notification.
•Participate in NOC project tasks as needed.

Skills and experience required:
•Strong networking skills; experience setting up Cisco/Junipers routers.
•Experience operating & configuring various DSL/T1 CPE devices,
•Experience dealing with T1 and Frame Relay circuits, circuit bonding 
and load balancing.
•Familiarity dealing with Force Majeure, DDOS and network outage events.
•Experience operating L2-L3 switching equipment from vendors like 
Foundry, Extreme, Cisco, Juniper, or Riverstone
•Fundamental routing knowledge, including BGP, MPLS, OSPF.
•Strong switching skills, experience with VLAN, Ethernet Trunking, 
802.1q 802.3ad
•Experience troubleshooting VoIP services, SIP and MGCP, at both the LAN 
and Network layers
•Strong troubleshooting skills, physical layer and equipment configuration
•Strong firewall and network traffic analysis skills
•Physical layer diagnostic skills and testing equipment proficiency with 
ATM, Ethernet, Fiber Technologies, SONET
•Experience utilizing and maintaining a centralized management system
•Strong UNIX skills
•IPV6, IP SEC VPN technologies, and multicasting network experience a plus
•Ability to work “on call” outside of normal business hours

Additional Information:
Speakeasy offers a full suite of benefits, including full medical, 
dental, and vision coverage (100% paid for employees); a 401(K) plan 
with a company matching contribution; a transportation benefit; and many 
other excellent perks. We're looking for talented and highly skilled 
individuals to join our dynamic and fast-paced culture and contribute to 
Speakeasy’s continued success.

-- 
Garrett Honeycutt
Sr. Systems Engineer

Direct > 800.556.5829x2555 Fax > 206.728.1500
www.speakeasy.net
Voice * Data * Managed Services



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