[SASAG] Oncall & Call Forwarding Options

[Eric Kahklen]

We are looking into trying that with our phone system, but we'd like to be
able to remotely make these changes which at this point cannot be done with
our current system as far as we know.  In addition, the phone system is on
its last leg.

Thanks for the suggestion.

Eric

On Wed, Jan 19, 2011 at 3:36 PM, Kurt Buff <kurt.buff at gmail.com> wrote:

> On Wed, Jan 19, 2011 at 15:10, Eric Kahklen <eric at kahklen.com> wrote:
> > We are looking for a simple solution where we can publish an after hours
> > emergency number that can be easily forwarded to the on-call staff
> member.
> >  Grand Central use to be an option before it was purchased.  Thoughts?
> > Thanks!
> >
> > --
> > Eric Kahklen
> > Lynnwood, WA
> > 425-835-3402
>
> I would suggest that it mostly depends on the capabilities of your
> PBX. Any decent/new-ish PBX/voicemail system can do a 'find me' to
> route calls that aren't answered, or accept a voicemail on an
> extension and pursue an escalation ladder for reaching the on-call
> person.
>
> I've done it with Altigen, Artisoft, Active Voice (paired with a
> 30-year-old Nortel Meridial SL1) and Shoretel systems, no problem.
>
> Kurt
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-- 
Eric Kahklen
Lynnwood, WA
425-835-3402
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