[SASAG] Oncall & Call Forwarding Options

Kurt Buff kurt.buff at gmail.com
Wed Jan 19 17:30:48 PST 2011


If you're going to be involved in replacing the PBX, I can recommend,
depending on your size, either Altigen or Shoretel. It's been a while
since I've used Altigen (which is probably better for smaller
implementations), but I'm friendly with a dealer, and like what I've
seen, and I'm a current user of Shoretel (which can start small and
scale well), and I like it a lot.


On Wed, Jan 19, 2011 at 15:45, Eric Kahklen <eric at kahklen.com> wrote:
> We are looking into trying that with our phone system, but we'd like to be
> able to remotely make these changes which at this point cannot be done with
> our current system as far as we know.  In addition, the phone system is on
> its last leg.
> Thanks for the suggestion.
> Eric
> On Wed, Jan 19, 2011 at 3:36 PM, Kurt Buff <kurt.buff at gmail.com> wrote:
>> On Wed, Jan 19, 2011 at 15:10, Eric Kahklen <eric at kahklen.com> wrote:
>> > We are looking for a simple solution where we can publish an after hours
>> > emergency number that can be easily forwarded to the on-call staff
>> > member.
>> >  Grand Central use to be an option before it was purchased.  Thoughts?
>> > Thanks!
>> >
>> > --
>> > Eric Kahklen
>> > Lynnwood, WA
>> > 425-835-3402
>> I would suggest that it mostly depends on the capabilities of your
>> PBX. Any decent/new-ish PBX/voicemail system can do a 'find me' to
>> route calls that aren't answered, or accept a voicemail on an
>> extension and pursue an escalation ladder for reaching the on-call
>> person.
>> I've done it with Altigen, Artisoft, Active Voice (paired with a
>> 30-year-old Nortel Meridial SL1) and Shoretel systems, no problem.
>> Kurt
>> _______________________________________________
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> --
> Eric Kahklen
> Lynnwood, WA
> 425-835-3402

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