[SASAG] Oncall & Call Forwarding Options

[Geoff Cummins]

We really liked shoretel when we were looking but couldn't get it approved
even though it was much cheaper than other options we looked at.

We ended up spending time building our own asterix system using trixbox,
besides our time it was about a third the price of shoretel, extremely
customizable with many of the extra features that would cost a lot more on
the proprietary systems..  the otherside is that we spent a lot of time
learning and setting up, and updates don't always go smoothly... though
there are companies that will support it, we havn't used any
On Jan 19, 2011 5:31 PM, "Kurt Buff" <kurt.buff at gmail.com> wrote:
> Understandable.
>
> If you're going to be involved in replacing the PBX, I can recommend,
> depending on your size, either Altigen or Shoretel. It's been a while
> since I've used Altigen (which is probably better for smaller
> implementations), but I'm friendly with a dealer, and like what I've
> seen, and I'm a current user of Shoretel (which can start small and
> scale well), and I like it a lot.
>
> Kurt
>
> On Wed, Jan 19, 2011 at 15:45, Eric Kahklen <eric at kahklen.com> wrote:
>> We are looking into trying that with our phone system, but we'd like to
be
>> able to remotely make these changes which at this point cannot be done
with
>> our current system as far as we know.  In addition, the phone system is
on
>> its last leg.
>> Thanks for the suggestion.
>> Eric
>>
>> On Wed, Jan 19, 2011 at 3:36 PM, Kurt Buff <kurt.buff at gmail.com> wrote:
>>>
>>> On Wed, Jan 19, 2011 at 15:10, Eric Kahklen <eric at kahklen.com> wrote:
>>> > We are looking for a simple solution where we can publish an after
hours
>>> > emergency number that can be easily forwarded to the on-call staff
>>> > member.
>>> >  Grand Central use to be an option before it was purchased.  Thoughts?
>>> > Thanks!
>>> >
>>> > --
>>> > Eric Kahklen
>>> > Lynnwood, WA
>>> > 425-835-3402
>>>
>>> I would suggest that it mostly depends on the capabilities of your
>>> PBX. Any decent/new-ish PBX/voicemail system can do a 'find me' to
>>> route calls that aren't answered, or accept a voicemail on an
>>> extension and pursue an escalation ladder for reaching the on-call
>>> person.
>>>
>>> I've done it with Altigen, Artisoft, Active Voice (paired with a
>>> 30-year-old Nortel Meridial SL1) and Shoretel systems, no problem.
>>>
>>> Kurt
>>> _______________________________________________
>>> Members mailing list
>>> Members at lists.sasag.org
>>> http://lists.sasag.org/mailman/listinfo/members
>>
>>
>> --
>> Eric Kahklen
>> Lynnwood, WA
>> 425-835-3402
>>
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